The Challenge
A leading global telecommunications firm faced a high-stakes scenario: a multi-million-pound contract bid requiring swift alignment of a large, diverse technical team. Key challenges included:
- A team of almost 30 specialists, many new to the group
- Limited experience with the client’s expectations
- Restrictive timelines placing pressure on performance
- A need for rapid behavioural and team-based change
Success depended on quickly transforming the team into a high-performing, client-aligned unit.
Our Approach
We designed a ‘turbo’ programme of team development, focusing on rapid impact and sustainable behaviour change. Key interventions included:
- Intensive team interaction and development, highlighting the value of individual and group behaviours
- Realigning team priorities to client needs, adjusting behaviours and communication styles
- Role-play and test exercises simulating client expectations and high-pressure scenarios
- One-to-one feedback for senior team members, ensuring critical personal change and adoption of new behaviours
The Results
Within four weeks, the team demonstrated significant improvements:
- Enhanced client alignment, with individuals adapting behaviours to match the client’s expectations
- Improved team efficiency and cohesion, leveraging individual skills and strengths
- Positive senior management engagement, embracing new approaches and feedback
- Quick-win changes were recognized and valued by the client, contributing directly to bid success
Key Takeaways
Quick adaptation to client needs: Team members aligned behaviours and communication to client expectations in under four weeks.
Accelerated high-performance culture: Rapid interventions created early wins that boosted confidence and cohesion.
Improved individual and team efficiency: Team members understood strengths and worked more effectively together.
Senior leadership buy-in: Targeted 1-1 support enabled senior managers to model desired behaviours.
Recognised client value: Enhanced performance contributed directly to the success of a high-value contract bid.
Our team had limited time to change and adapt to the client’s bid requirements. This meant we required a partner to support us with tailored feedback, team development and 1-1 support in an incredibly short period of time. The team at Aspire provided all of this. It wasn’t easy, and many of our senior managers were initially dismissive of the personal changes required. However, this didn’t last as they were all given 1-1 encouragement and development on trying a different approach and taking a chance. They were all glad that we did.
📩 Need rapid, high-impact team transformation?
Contact us today to discover how we can accelerate your team’s performance.